How can I add my credit card information on Elevate?
This feature is currently available exclusively on the Elevate app for mobile. It hasn’t made its debut on our Elevate website just yet, but we’re working on it and will be rolling it out soon. Stay tuned for the latest updates!
Step 1: Open the Elevate app on your mobile device and log in to your account. Go to the "Account" section and select "Add Card." Currently, you can use either a VISA or Mastercard to add to your Elevate account.
Step 2: Fill in your credit card details and make sure the billing address (including the country) matches what your card issuer has on file. Not sure about the address? No worries—just give your card issuer a quick call to confirm it for a seamless process!
Step 3: A pop-up box will appear, letting you know your card has been successfully added. You’re all set to move forward—just click "Continue" to set up your payment!
In the event where your card is failed to be added, the following error messages will appeared:-
Error when card number is invalid  | Error when past or invalid expiry date  | Error when incomplete or invalid cvv  |
API/network fail error  | Other verifications  | Error when adding cards other than VISA & Mastercard  |
Error when 3DS verification failed  |
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FAQs
Am I able to use my personal credit card instead of a corporate credit card for payments on my business account?
Am I able to use my personal credit card instead of a corporate credit card for payments on my business account?
Yes, you can use both personal and corporate credit cards for payments on your business account.
What types of credit cards are accepted by Elevate?
What types of credit cards are accepted by Elevate?
Elevate accepts all form credit and debit cards issued in Singapore and overseas that are issued by the Visa, MasterCard, and UnionPay networks.
Can I save multiple credit cards for different types of payments?
Can I save multiple credit cards for different types of payments?
Yes, Elevate allows you to save multiple credit cards in your account. You can choose which card to use for each payment, giving you flexibility in managing your finances.
What should I do if my credit card is lost or stolen?
What should I do if my credit card is lost or stolen?
If your card is lost or stolen, immediately contact your card issuer to report it. You should also update your payment methods in Elevate to remove the lost or stolen card and add a new one. To prevent any delays in your payment requests, update your existing payments with the new card.
How do I remove a credit card from my Elevate account?
How do I remove a credit card from my Elevate account?
To remove a card, navigate to the “Accounts” section in your Elevate account, select the card you wish to delete, and click “Delete.” Confirm the action to remove the card from your account. Please note that if the card you want to delete is currently linked to any ongoing or scheduled payments, be sure to update those payments with a new card first to avoid any automatic cancellations by the system.
Can I use a different credit card for each payment, or do I need to use the same one?
Can I use a different credit card for each payment, or do I need to use the same one?
You can use different credit cards for each payment on Elevate. When making a payment, you can select the card you wish to use from your saved payment methods.
Can I download or print a receipt for each credit card payment?
Can I download or print a receipt for each credit card payment?
Yes, after completing a payment, you can download or print a receipt from the confirmation page. Receipts are also available in your “Transaction History” for future reference.