An Additional Director (AD) is a new member added to your company's board, joining after the original directors were established or at any subsequent point, to help guide and grow your business.
Additional Directors do NOT serve as users of your Elevate Account; instead, they play a role in acknowledging and approving the establishment of your Elevate Account.
Here's a clear and concise guide on adding Additional Directors to your company within the Elevate dashboard:
Initiate Notification: Log into your Elevate dashboard and click on "Notify other director(s)" in the top banner to begin the process of adding more directors.
Acknowledge the Process: A popup will appear for confirmation. Click "Notify other director(s)" again to proceed.
Enter Director Details: Input the email addresses and phone numbers of the Additional Directors you wish to add.
Select Directors: Choose the directors you're adding by ticking the boxes next to their names.
Send Acknowledgement: Click on "Send Acknowledgement" to send a notification to the selected directors.
Track Acknowledgements: Monitor the acknowledgement status through the "Pending Director(s) acknowledgement" section by clicking "Notify other director(s)" in the top banner.
Completion: The banner will no longer be displayed once at least one director has completed the acknowledgement process.
For the Additional Director: How to Complete the Acknowledgement
Email Notification: The Additional Director should look out for an email titled "Elevate Account Additional Director Request - Verification Required."
Account Activation: The director should click on "Activate Elevate Account" within the email.
Phone Verification: Use the phone number provided during the initial notification process to verify the account.
MyInfo Verification: Complete the MyInfo verification process as guided.
Acknowledgement Success: Once the verification is complete, an "Acknowledgement Successful" screen will appear, confirming the addition.
FAQs
Can directors based overseas complete the acknowledgement?
Can directors based overseas complete the acknowledgement?
Yes, overseas directors can submit acknowledgement if they possess a local Singapore phone number and Singpass.
If your overseas Additional Director does not have Singpass, please reach out to us at Elevate Support.
Can my Additional Director access my Elevate account and perform payment setup functionalities?
Can my Additional Director access my Elevate account and perform payment setup functionalities?
No, Additional Directors cannot access your Elevate account or handle payment setups. They are mainly involved in acknowledging the account's opening.
If an Additional Director needs to access the account and manage payment functionalities, they must be added as a user.
For more details on how to add a user, please refer to this article.
How can I remove a director from my Elevate account?
How can I remove a director from my Elevate account?
To modify director information, including removals, please reach out to us at Elevate Support for the necessary adjustments.
My Additional Director didn't receive the acknowledgement email or SMS. What should I do?
My Additional Director didn't receive the acknowledgement email or SMS. What should I do?
If your Additional Director hasn't received the acknowledgement email or SMS, you can go back to the 'Notify other director(s)' section, click on the 
My Additional Director's acknowledgment link expired. What should I do?
My Additional Director's acknowledgment link expired. What should I do?
If the acknowledgment link for your Additional Director has expired, you can resend it.
In your Elevate dashboard, navigate to "Notify Other Director(s)”, click on the
Do Additional Directors need unique credentials for Elevate?
Do Additional Directors need unique credentials for Elevate?
Yes, each Additional Director must have a unique phone number and email address that are not already associated with another Elevate account or company.