Remaining informed about your payment's progress is essential, and we offer various methods to stay connected with your payment's journey:
Email and SMS Notifications: We will send you periodic updates through email or SMS, akin to brief messages that provide you with the latest information.
Online Tracking: Access our platform, which serves as the central hub for your payment. Navigate to the payment section to view the current status.
Let's break down the significance of each status:
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Keep in mind that we're committed to keeping you informed at every stage of the process. Whether it's through email, SMS, or by logging into our platform, you'll consistently have a transparent view of your payment's progress.
What should you do if your payment displays a "Failed" status?
Don't worry if your international payment encounters an obstacle. We are here to assist you in getting things back on track with these steps:
Check Your Account Balance:
Start by ensuring that your account contains sufficient funds to cover the payment. Insufficient balance is often the primary reason for payment failures.
Retry or Create a New Payment:
If your payment fails, you have options. You can attempt the same payment again by retrying it. Alternatively, if you prefer, you can initiate an entirely new payment from the beginning. Please note that you will see a new refreshed exchange rate as the rate is not fixed and volatile as per the market.
You can retry the failed payment to ensure successful processing. Follow below steps to retry:
Login to your account
On the payables dashboard, click your payment to view
On the view page, click on retry option
Complete the form submit by adjusting the amount if required
On submission, the payment will be retried. You can see the latest status of the payment on payables dashboard.
Remember, technology glitches can occur at times, but our goal is to ensure a seamless experience for you. If you encounter any challenges, please don't hesitate to contact our support team.