If a scheduled payment fails, the Elevate app will detect the issue and notify users of the failed transfer. The most common reasons for a failed payment could be insufficient funds, invalid recipient account details, or network/system issues. In such cases, you will have the option to review and rectify the issue.
If there are insufficient funds in their account on the scheduled payment date, the Elevate app will attempt to process the payment. However, if there are insufficient funds, you will be notified of the unsuccessful transaction. We will send a notification 2 days before an upcoming transfer to ensure you have enough funds in your account to cover the scheduled payment to avoid any potential issues. You may need to add funds to your account or reschedule the payment for a later date when sufficient funds are available.
You can rectify the recipient's account details, ensure sufficient funds are available, or address any other issues causing the failure.
Once you rectify the issue, you can retry the failed payment to ensure successful processing. Follow below steps to retry:
Login to your account
On the payables dashboard, click your payment to view
On the view page, click on retry option
Complete the form submit by adjusting the amount if required
On submission, the payment will be retried. You can see the latest status of the payment on payables dashboard.
If required, you can reach out to us for any help.