Updating or canceling your international payment is not possible due to the constant fluctuations in the market exchange rate. By preventing modifications, we ensure that the rate you initially booked remains in effect until the payment is finalised.
Why is the locked-in exchange rate important to you?
While the market exchange rates get updated constantly, the amount required for your payment will change if there is no locked-in exchange rate.
The locked-in exchange rates ensure that your converted payment amount remains until the stipulated time so you don’t have to worry about rate fluctuations.
To ensure that your payment can be processed on time, make sure you keep the required available balance in your account.
In case of an emergency or any issue where you need to cancel the payment - please reach out to us at [email protected]. Though, payments which are already in transit or completed or paid out to the recipient can not be canceled.