How do I set up payment to a recipient
From the recipient dashboard, you may choose to either make a payment transfer to the same or new recipient. Click on "Add new recipient" if you wish to set up payment to a new recipient.
You will be prompted to a new page which requires you to fill in the details of your recipient by selecting either of the following options (personal or company).
Personal | Company |
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Once recipient detail is added, it will be reviewed by our Compliance team and it will take about
a few hours : if recipient is added before 6pm (on business days)
1 business days (after our operational hours or during public holidays/weekends)
The recipient will be available under "Recent Recipients">View All tab. With an exclamation mark, indicating that the recipient is under review. Once approved, the icon will disappear.
How do I delete recipients?
Simply go to Recent Recipients or View All> Search for the recipient details> Click on the name and you will have the options to click on "Delete Recipient". Once done, the list will be completely removed. Note: if you have previously sent the recipient a payment, they will still remain in your recipient address book but they will be disabled.
Is there a limit to how many recipients I can set up in my Elevate Account?
No capped limit.
Why does Elevate have to approve my recipient?
This is to fulfill our regulatory responsibilities and ensure we do not facilitate money for any illegal activities. This usually takes a few minutes or may take up to 2 business days (we will send you an app push notification if this is the case).
How to edit the recipient details?
Go to Recent Recipients or click on View All options> Search for the recipient (either by name or any keywords that's applicable)> Click on the recipient details> You may edit any of the categories regardless if your recipient is under review or not.
How to check the payment history made to the recipient?
On the same page (recipient), click on Payments tab> You will find series of payments which have been made to the recipient.
Why was my added recipient rejected?
Your recipient may have been rejected due to Compliance restrictions. You may drop us an email at [email protected] for more information.
How long will it take for the recipient to be reviewed?
It will take around a few hours up to 1 business day depending on the time & day of submission.
Within a few hours : if the recipient is added during our operational hours
1 business days : if the detail is submitted after our operational hours or during public holidays/weekends)