Send/ Receive Money
Can we send or receive via Paynow, FAST, GIRO and MEPS?
Currently, Elevate Account only supports sending and receiving funds via FAST. Let us know which fund transfer methods are important to you so we can prioritise and bring these options to you sooner.
What is the transfer turnaround time
In most cases, FAST transfers are instantaneous but sometimes they can take longer. Do reach out to us via email at [email protected]
Will there be any limit on transaction amount for FAST transactions?
You can transfer funds up to S$200,000 per transaction via FAST, subject to the daily, monthly or annual transaction limits imposed by MatchMove
How do I set up a payment transfer?
Select Recipient - From the payment dashboard, click on add recipient> Choose to either add new or select from the available list
Select Fund Source - Once done, select the fund source (either via Elevate account/Elevate Credit Line/Other credit cards) and click "Continue".
Payment details - Fill in the payment details accordingly (amount and reference) and click "Continue". Recipient category and schedule this payment options are pre-filled automatically.
Do note if you have selected an Elevate account as the fund source, do ensure the transfer amount doesn't exceed the available amount.
Otherwise, "Insufficient funds" prompt messages will appear if you input the transfer amount exceeding your Elevate account balance.
Review Details - On the "Review details" page, you will be shown the final details of your payment request. Submit "confirm & transfer" should you wish to proceed. Once submitted, your payment status will be updated as either Successful, Failed
How do I request payment from my customer
To request payment from your customers, simply click on "Request Money" which is available on the Quick Actions section. And you may send the shareable link via your preferred channel (ex: Whatsapp/SMS/Email/etc)
Where can I check on the status of my payments?
Go to your payment dashboard> Within the same row of Payment history (you will see Successful and Failed).
Successful - The payment has been successfully delivered to your recipient bank account.
Failed - If your source fund is unable to be charged, the payment status will fail. You may proceed to re-attempt to charge the source of funds.
How do I request for refund?
Do reach out to our support team via email at [email protected] and attached a copy of the payment slip for our reference checking.