Q1: Why haven't I received my cashback amount yet, even though I've earned some cashback?
We appreciate your cashback earnings, but please note that we have a minimum disbursement threshold of SGD 1. This means that we will not transfer cashback amounts that are less than SGD 1 to your account. Instead, these amounts will accumulate until they reach at least SGD 1, at which point we will initiate the transfer

Q2: How do I accumulate my cashback earnings to reach the minimum threshold?
Your cashback earnings will accumulate automatically as you continue to make eligible transactions and earn cashback. Once your accumulated cashback reaches or exceeds SGD 1, we will disburse the amount to your account.

Q3: Is there a time limit for accumulating the cashback amount?
There is no specific time limit for accumulating your cashback earnings. As long as you continue to earn cashback through eligible transactions, the amounts will accumulate until they reach the minimum SGD 1 threshold for disbursement.

Q4: How can I keep track of my cashback accumulation progress?
You can monitor your cashback accumulation progress through your account dashboard or by reaching out to our customer support team. We will be happy to provide you with the latest information regarding your cashback balance.

Q5: Can I request disbursement of my cashback even if it's less than SGD 1?
Unfortunately, we are unable to disburse cashback amounts that are less than SGD 1, as per our policy. You will need to wait until your accumulated cashback reaches or exceeds SGD 1 before we can transfer the amount to your account.

Q6: Why do you have a minimum disbursement threshold?
The minimum disbursement threshold helps us manage transaction costs and ensures efficient processing. It also allows us to provide you with a more seamless and cost-effective cashback program.

Q7: Can I combine cashback from eligible transactions to reach the minimum threshold?
Yes, you can accumulate cashback from eligible transactions to reach the SGD 1 minimum disbursement threshold. Once the combined cashback totals SGD 1 or more, we will process the transfer. We hope these FAQs have clarified our cashback accumulation and disbursement policy. If you have any further questions or need assistance, please feel free to contact our customer support team.